At Tuesday 5/23/2006 11:19 AM, James Lee wrote:
hi,
i have a question on setting up mail gateway for RT.
we're using rt3.2.2 with about 200 queues. is it
possible to setup the gateway so that when someone
reply to a ticket, the gateway would read the subject
of the mail and utilize the ticket number in the
subject field to update the ticket?
This is the default behavior - you're all set on that one.
from looking at
the documentation, email alias are setup to a specific
queue so we'd have hundreds of email aliases and
everytime we add a new queue we'd have to add another
email alias. is this correct? thanks
jim
Yes - but it's not too hard to automate this. We have a cron job that
sweeps through the queue mail addresses regularly and makes the
corresponding updates to the aliases file.
Steve
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