Sure!!! /opt/rt3 is the original working system. rt3/ is a exploded tar from the system I'm migrating to. # diff -r /opt/rt3/ rt3/ Only in rt3/etc: RCS diff -r /opt/rt3/etc/RT_SiteConfig.pm rt3/etc/RT_SiteConfig.pm 279c279 < Set($WebBaseURL , "http://source.tvguide.com:80";); --- > Set($WebBaseURL , "http://destination.tvguide.com:80";); Only in /opt/rt3/local/html: Callbacks Only in /opt/rt3/local/html/NoAuth: webrt.css.matt Only in /opt/rt3/local/html/NoAuth: webrt.css.orig Only in /opt/rt3/local/html/NoAuth: webrt.css.working Only in /opt/rt3/local/html: RTx Only in /opt/rt3/local/lib: auto Only in rt3/share: CHANGELOG Only in rt3/share: MANIFEST Only in rt3/share: META.yml Only in rt3/share: Makefile.PL Only in rt3/share: README Only in rt3/share: inc Only in rt3/share: lib Only in rt3/var/mason_data: etc Only in rt3/var/mason_data/obj: .__obj_create_marker
Paul C. > -----Original Message----- > From: Kelly F. Hickel [mailto:[EMAIL PROTECTED] > Sent: Tuesday, May 23, 2006 1:30 PM > To: Paul Crossman; [email protected] > Subject: RE: [rt-users] RTx::Statistics install issues (found a thread,but > no resolution) > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:rt-users- > > [EMAIL PROTECTED] On Behalf Of Paul Crossman > > Sent: Tuesday, May 23, 2006 11:43 AM > > To: [email protected] > > Subject: RE: [rt-users] RTx::Statistics install issues (found a > > thread,but no resolution) > > > > Yes, I have Statistics working on the current servers. Works great > > too. > > > > I'm doing the move by installing everything from scratch on the new > > server and then importing the mysql database from the existing > > environment. I'm installing Statistics post importing the database > > though. Any thoughts on that? > [Kelly F. Hickel] Doesn't seem like that should cause a problem. > > > > > As far as the error goes, I don't get them on my existing server. > [Kelly F. Hickel] Is it feasible to run a diff between the two /opt/rt3 > directories? > > > > > Paul C. > > [Kelly F. Hickel] -Kelly > > > > > > -----Original Message----- > > > From: Kelly F. Hickel [mailto:[EMAIL PROTECTED] > > > Sent: Tuesday, May 23, 2006 8:08 AM > > > To: Paul Crossman; [email protected] > > > Subject: RE: [rt-users] RTx::Statistics install issues (found a > > thread,but > > > no resolution) > > > > > > Paul, > > > You said that you're moving your RT from one server to another, > > > was Statistics working before the move? > > > > > > Did you move it by installing as if a clean installation on the new > > > server, or did you just copy /opt/rt3? > > > > > > You definitely should *not* just unpack the archive in /opt/rt3, > > follow > > > the instructions in the README file to run make. Since you've > > unpacked > > > the archive directly, if it was me, I'd remove /opt/rt3 and start > > over > > > (since rt doesn't take that long to install). The errors that your > > > seeing don't ring any bells with me as to what the problem is. > > > > > > -- > > > > > > Kelly F. Hickel > > > Senior Software Architect > > > MQSoftware, Inc > > > 952.345.8677 > > > [EMAIL PROTECTED] > > > > > > > > > > -----Original Message----- > > > > From: [EMAIL PROTECTED] [mailto:rt-users- > > > > [EMAIL PROTECTED] On Behalf Of Paul Crossman > > > > Sent: Monday, May 22, 2006 1:25 PM > > > > To: [email protected] > > > > Subject: [rt-users] RTx::Statistics install issues (found a > > thread,but > > > > no resolution) > > > > > > > > I'm having issues with an RTx::Statistics 1.0.8 installation and > > this > > > > thread in the list > > > > > > (http://archives.free.net.ph/message/20060105.052158.ffebdbaa.en.html) > > > > is the exact problem I'm having, however the thread just ends with > > no > > > > resolution. If you are one of the posters having this problem > > (Bill > > > > and/or Austin), could you contact me with your eventual solution > > if > > > > you > > > > ever found one? > > > > > > > > I'm moving my RT installation from one RHEL sever to another and > > the > > > > link for Statistics doesn't show up on the left column on the new > > > > server. > > > > > > > > The only strange thing I can see is this error appears on my > > apache > > > > error.log. > > > > > > > > [Mon May 22 11:47:08 2006] [error] [client 1.2.3.4] FastCGI: > > server > > > > "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized > > value > > > > in > > > > length at > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm > > > > line 52., referer: http://myrtserver.tvguide.com/rt/ > > > > > > > > Current config: > > > > RT 3.4.2 > > > > RHEL 4 > > > > > > > > I've tried both using the Makefile and just copying the files to > > > > /opt/rt3/share. > > > > > > > > I can go to links by hand, but I can't click on any in the Stats > > > > screens. I get HTTP errors. > > > > > > > > Example: > > > > > > > > System error > > > > error: could not find component for initial path > > > > '/RTx/OpenStalled/index.html' (component roots are: > > > > '/opt/rt3/local/html', '/opt/rt3/share/html') > > > > context: > > > > ... > > > > 200: $self->{out_method} = sub { $$bufref .= $_[0] }; > > > > 201: } > > > > 202: $self->{use_internal_component_caches} = > > > > 203: $self->{interp}->use_internal_component_caches; > > > > 204: $self->_initialize; > > > > 205: > > > > 206: return $self; > > > > 207: } > > > > 208: > > > > ... > > > > code stack: > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:204 > > > > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:275 > > > > /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:353 > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348 > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342 > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123 > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73 > > > > /opt/rt3/bin/mason_handler.fcgi:76 > > > > raw error > > > > > > > > > > > > Any help would be appreciated. > > > > > > > > Thanks, > > > > Paul C. > > > > > > > > _______________________________________________ > > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > > > > > Community help: http://wiki.bestpractical.com > > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly > > Media. > > > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > > > > > > We're hiring! Come hack Perl for Best Practical: > > > > http://bestpractical.com/about/jobs.html > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > We're hiring! Come hack Perl for Best Practical: > > http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
