[rt-users] RT ignoring reply-to address queue setting

[Joe Auty]

I have my RT queues configured with appropriate reply-to and comment- to addresses, but tickets that are emailed are set with reply-to addresses differing from this setting. My DNS entry for the machine is only a CNAME, and because of our networking structure and this machine sitting behind a router and being assigned a private IP address, it is not possible to create an A record for this machine.

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Joe Auty
UITS Messaging
Indiana University
[EMAIL PROTECTED]

Is this a bug? What are these queue settings for if not for controlling how outgoing email headers will be set as?

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