Hey all, I'm trying to develop a report for my department that shows which tickets were worked by each of our IT staff members.
I've got a group with all the IT staff members in it. I want to extract that list so I can then grep the ticket histories. The problem is, the rt command line won't give me a list: > [EMAIL PROTECTED] ~]$ rt show groups/27 > # Unknown object type: groups > > id: groups/27 > [EMAIL PROTECTED] ~]$ rt show group/27 > # Unknown object type: group > > id: group/27 What's weird is that the RT command line help _specifically claims_ that I can operate on groups: > [EMAIL PROTECTED] ~]$ rt help types > > You can currently operate on the following types of objects: > > - tickets > - users > - groups > - queues ... > [EMAIL PROTECTED] ~]$ rt help group > > Users and groups are identified by name or numeric ID. > > The following generic operations may be performed upon them: > > - list > - show > - edit > - create What gives? How do I list the members of a group from the CLI? Rick R. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
