See sub _OverlayAccessible in lib/RT/Users_Overlay.pm. On Wed, May 24, 2006 at 10:49:26AM -0400, Craig Moscicki wrote: > Good morning! We are trying to display information in the More > about... section of the Basics tab for users. We want to show the > Address, Phone Number and Department for our customers. We are using > this callback: > /opt/rt36prod/local/html/Callbacks/local/Ticket/Elements/ > ShowRequestor/AboutThisUser > with this code: > <%args> > $requestor => undef > </%args> > <strong>Address:</strong> <%$requestor->Address1%><br/> > <strong>Phone:</strong> <%$requestor->WorkPhone%><br/> > <strong>Organization:</strong> <%$requestor->Organization%><br/> > > Everything shows up fine for us as administrators, but our normal > techs only see the Organization info. They see words Address and > Phone bolded, but nothing shows up as far as the actual address or > phone number. If we give them the AdminUsers right globally, Address > and Phone information show up, but we don't want to give that right > when we only need them to be able to view the information. Does > anyone have any idea why Address and Phone wouldn't show up, but > Organization does? Or what we can do to solve the problem? We are > using RT 3.6.0rc2 if it makes a difference. Please let me know if > you need any other info. Thanks! > > Craig Moscicki > [EMAIL PROTECTED] > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html