Do a search in the mailing list archives for a subject of "[rt-users]
Problem with update dept from ldap action in RT Essentials". It was
begun in January of this year but the relevant portion (as I understand
your needs) may be in May.
DB
[EMAIL PROTECTED] wrote:
Ah yes, this is a similar problem to what I have encountered. I still
Am trying to think of a decent way to combat it.
The way I have this system set up is that RT creates a user whether from an
email coming in, or a ticket being created by a priv user for a new requestor.
Once the user is being created, the ldap info is searched and then that info is
placed in the RT database under the users table into their profile.
This is generally fine because most people don't change departments, phone
numbers etc. that often so no need to call LDAP server every time every user
Logs in, or every time a ticket has a new requestor etc. - this would be a lot
of lookups!
Now as an administrator I have added a button for Myself to use which will automatically
update user info in the form for Modify the User -"Modify.html". This works
nicely for me, but not for anyone normal priv user.
However, just recently some of the managers have decided they want every priv
user to be able to hit a button at any time which will refresh the the ticket
requestors' data from LDAP and update their profile. This I do not know how to
do yet. I was thinking of doing a custom scrip to handle this, but how Would I
interface a button push into setting off some sort of transaction On the main
ticket page where it shows requestor information?? The other Thought that ran
across my mind was just to have that button point to my Own .pl file which
would then manually update the db after running a new Ldap query for the user
which is passed to the .pl file from the button push. This seems is definitely
possible, but isn’t really part of the
Existing framework that is in RT. I think I would rather go with the
Custom scrip part but I haven’t found any examples how to implement
A custom button push to set off the event.
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
-----Original Message-----
From: Jean-Francois Levesque [mailto:[EMAIL PROTECTED]
Sent: Friday, May 26, 2006 9:50 AM
To: Ruslan Zakirov
Cc: Maciak, TJ; [email protected]
Subject: Re: [rt-users] User info synchronization with LDAP
The synchronization is working but only at the first web login or at the
first time a user sends an email to RT. After that, the user info in RT
is not updated when the LDAP user info is changed.
I'd like to have a one-way sync from LDAP to RT every time a user login
or an email is received. How can I do that? How can I force RT to get
user info from LDAP?
Thanks for your help!
Jean-François
Ruslan Zakirov wrote:
I think LdapSummary page on the wiki has reference to a description
about how to sync LDAP->RT user accounts.
On 5/26/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]> wrote:
Hi Jean-Francois,
The way I went about it was to modify the User_Overlay.pm file
subroutine called CanonicalizeUserInfo
Our new method for that is located in:
/local/lib/RT/User_Local.pm (this overtakes the original method
version supplied with RT)
Basically we just do a LDAP look up of the user as they are being
created and then it places this information into their profile.
If you need more detailed help let me know.
Thanks,
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
-----Original Message-----
From: Jean-Francois Levesque
[mailto:[EMAIL PROTECTED]
Sent: Thursday, May 25, 2006 4:10 PM
To: [email protected]
Subject: [rt-users] User info synchronization with LDAP
Hi all!
I installed RT3.4.5 with LDAP support as described at
http://wiki.bestpractical.com/index.cgi?LDAP. It's working well, I can
login with my LDAP credentials.
Now, I'd like to synchronize the user info with my LDAP server. Any idea?
Thanks!
Jean-Francois
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
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_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
--
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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