From FAQ: Q: The 'resolve' Transaction has no content
A: Status change (Resolve) is a standalone transaction, The Reply or Comment that may accompany it is another standalone transaction, therefore the Content of the resolve transaction is empty. AddLastCommentToMail is a template part which you can use to add last comment to email. On 5/18/06, Andreas Sinn <[EMAIL PROTECTED]> wrote:
Hello! I want to send after resolving a ticket the content of the ticket and a message in one email to the client, how does this work? How does the templsate look like? Thanks, Andreas _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
-- Best regards, Ruslan.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
