When I force the new owner, I now get the following result:
forcing owner change works, I see the transcation but then it gets reverted back.
I've checked for other scrips which may do this, but they do not exist.
Thanks again,
RT_System Owner forcibly changed from jane done to john doe
but then generates:
john doe - Given to jane doe
Roman
On 5/27/06, Ruslan Zakirov <[EMAIL PROTECTED]> wrote:
On 5/12/06, Roman Steven <[EMAIL PROTECTED]> wrote:
> Hi,
>
> I have a need to change ownership of a ticket when the person working on
> the ticket is not the owner via a scrip. But it won't change the owner.
> I've tried the following with no success.
>
> $self->TicketObj->SetOwner( $StaffName,'Force')
>
> $self->TicketObj->SetOwner( $StaffName,'Steal')
my ($status, $msg) = $self->TicketObj->SetOwner( $StaffName,'Force');
die "Couldn't change owner: $msg" unless $status;
>
>
> Also, how do I specify the encoding in the following:
>
> $self->TicketObj->Comment( Content => $NewContent );
Use MIMEObj argument instead if you want to tune the action.
>
> Thanks,
> Roman
>
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--
Best regards, Ruslan.
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