On May 30, 2006, at 11:18 AM, Juan Mas wrote:
Over the weekend we received spam from some domain, after the autoreply was sent to them, we received 3000+ e-mails from the domain
RT seriously needs an autoreply squelcher built in and operational out of the box. It should not send an autoresponse to any given address more than X times per Y time across all of the queues. I'd set it as low as 3 times per hour. If a customer is making that many tickets, then too bad :-)
We've had autoresponder fights before and it ain't pretty. Once it was between our RT and the remote site's RT. It was almost funny.
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