We noticed a bug with RT 3.4.5 after our upgrade, which could be an
indicator of an "inconsistent database".
When we attempted to merge one ticket into another we go this message
"Merge failed. Couldn't set Status"
It turns out that both of the tickets were already set to "resolved".
After we switched the status to "open" we were able to merge the tickets
(then we switched the merged ticket back to resolved).
We verified that our accounts have "ModifyTicket" rights and also
checked tried this as root.
Looking at our rt.log file we saw this message:
[Wed May 31 17:45:01 2006] [error]: RT::Ticket=HASH(0xa70c0ec) couldn't
set status to resolved. RT's Database may be inconsistent.
(/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2730)
When I tested on our old box (RT 3.2.2), merging resolved tickets wasn't
a problem.
Any one else experiencing this or have suggestions on what I can do
about it?
I migrated from:
FreeBSD 4.11, RT 3.2.2, MySQL 4.1.7, Apache 1.3.33, Perl 5.8.4,
mod_perl-1.29, DBI-1.42_1
--TO-->
RHEL 4.3, RT 3.4.5, MySQL 4.1.2-3, Apache 2.0.52, Perl 5.8.5,
mod_fastcgi-2.4.2, DBI-1.40-8
Thanks,
Mike
--
Mike Patterson
Systems Manager
UC Berkeley Extension
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