Hello everybody,
I would like to modify the Correspindence Template and Admin
Correspondence so that it contains some information about who the
requestor of the ticket was.
I have added the following line to template:
Original requestor address {$Ticket->RequestorAddresses}
And it shows now in text of e-mails the e-mail of ticket requestor.
Great.
But Now I would like to see requestors real name. How do I do this?
This must be a very simple, some line
Requestor name - {$Ticket->....}
where instead of ... I give the field name which corresponds to requestor
real name. What exactly is this field?
I can't find description in the book, nor on the wiki.
Tomasz Wlodek | tel 631-344-7448
Brookhaven Laboratory, Building 510M | fax 631-344-7616
Upton NY 11973-5000 |
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