Hi,I was working with Jesse Vincent on this, but decided to contact the list with this question since not only might I find an answer here, but this answer might be useful to others too...
I'd like to use this extension as a means of parsing out custom field information sent to the queue address by a script. Extension can be downloaded here:
http://search.cpan.org/~jesse/RT-Extension-CommandByMail-0.02/lib/RT/ Extension/CommandByMail.pm
I'm trying to 1) verify I have installed this extension correctly, and 2) verify its intended usage I've added the line: @MailPlugins = qw(Auth::MailFrom Filter::TakeAction);to my RT_SiteConfig.pm file, compiled and installed the extension with no problem, applied the patch with no problems either, and finally restarted Apache. RT came up fine, but according to the System Configuration page neither your Extension nor Auth::MailFrom was loaded... Should this page list CommandByMail, and if so, any advice on how I can track down this problem?
I'm assuming that once the extension is loaded, I would simply have to add a line like this somewhere in my message body for this to work?
CF.{CUsername}: jauty
hello
(in this example, this would set CustomField "Username" with the value "jauty"?)
Is this the intended usage here? ----------- Joe Auty UITS Messaging Indiana University [EMAIL PROTECTED]
PGP.sig
Description: This is a digitally signed message part
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
