Is it possible to run rt-mailgate on a separate server than RT? I'd like
to run rt-mailgate on our mail server and have it talk to the RT server.
How is rt-mailgate on the mail server going to know how to authenticate
to the RT web interface in order to comment on tickets? Can I create an
rt-mailgate config somewhere with a username and password for it to use
when connecting to the RT web interface?
Can most definitely be done.
My understanding is that the rt-mailgate script uses some part of the
HTML document tree which does not require authentication (./REST/... IIRC),
so I believe in general you do not need an RT username/password for the mailgate
script.
In my case, we use web server rather than RT authentication (RT does
authorization based on user logging into the web server), and I needed to
give explicit permission to the IP address of the mail server to access the
pages without logging into the web server (which would require a normal
login account on the Unix system). But I do not believe is needed for more
standard setups.
Tom Payerle
Dept of Physics [EMAIL PROTECTED]
University of Maryland (301) 405-6973
College Park, MD 20742-4111 Fax: (301) 314-9525
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
