On Thu, 2006-06-08 at 10:47 -0400, Matt Hunt wrote: > Hello all; I'm a bit of a beginner where Request Tracker is concerned, > another user set up the main package, all I have done is set up the > infrastructure of the program such as user's rights and so on. What I > would like to know is about the status field, I would like to modify > these and add some of my own, I have searched the wiki and cannot find > anything, it may just be me dumb but all help would be appreciated. > Open /etc/rt3/RT_Config.pm, and look for @ActiveStatus and @InactiveStatus arrays. Heed the warning (found in the same file), however:
# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT # will break horribly. - Dmitri. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
