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The rt list and rt show command-line functions can probably give you want you need. Type "rt help" at your server command line for more. Rick R. David Smithson wrote: > Perhaps I should explain myself better. You can get a summary report for > several tickets easily, using the query functions. I have a need to get > detailed reports for several tickets resulting from a query. We are looking > at replacing our custom ticketing system with RT. Currently we offer full > visibility to our clients by delivering them ticket logs with invoices. I'm > looking to get the same functionality in RT. > > ________________________________________ > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Smithson > Sent: Wednesday, June 07, 2006 5:18 PM > To: [email protected] > Subject: [rt-users] detail reports > > Hi all. Is there any built-in function for displaying and printing detailed > reports in RT? I only ask because I don't find such a function and I want to > be sure before I start exploring other reporting options. > > David Smithson > -------------------------------------- > ActivSupport, Inc. - Your Flexible IT Partner > Microsoft Gold Partner > http://www.activsupport.com > Director of Technical Services > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFEiD8eXIxWysfLtmkRAieXAJ9pDhE6mVoRcDRRTse1FXYnSeqsjACeI24i fHQvi7Bzon8ecSpt1u+LIwI= =dfVZ -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
