At Monday 6/12/2006 11:06 PM, Luke Vanderfluit wrote:
Hi.
I need to find out which tickets have been created by emails sent in to RT.
I'm thiking maybe I can add an attribute value with rt-mailgate,
haven't checked the API yet.
Anyone know of a way to do this?
Thanks.
Kind regards.
We have a condition that goes in a scrip to determine this. The code
assumes that if the first attachment on a create transaction has a
'Received' header, it's an email create. The code (from the
condition) is something like this:
my $msgattr = $self->TransactionObj->Message->First;
if ( $msgattr and $msgattr->GetHeader('Received') ) {
# It's an email creation
}
It seems to work OK. You could use this in a scrip to set a custom
field or whatever.
Steve
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