Aha! Patrick, I hadn't thought of that. That's a good idea, although it does add some complexity on the administrative side of things, because we'd have to add a procmail rule each time we create a new queue. Sounds like the best route though, since there would be no mistake about which domainname belongs to which queue.
David Smithson ________________________________ CLICK HERE FOR ONLINE SUPPORT -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Smithson Sent: Tuesday, June 13, 2006 5:59 PM To: [email protected] Subject: [rt-users] re-queueing based on sending domain Hi all. Just wondering if any of you have developed a canned Scrip that does this: * OnCreate, checks the domain name of the sender to pattern match against queue names * Moves the ticket to the appropriate Queue, based on match, else stays in general queue I realize the pattern match part is the hardest part and I have purposely left it ambiguous. Has anyone else sought this kind of behavior? How do others of you handle ticketing based on company account? I have also seen that I can create a custom field and call it "Company Name" or something, and that each ticket could be manually assigned to the right company name. David Smithson ________________________________ ActivSupport, Inc. Your Flexible IT Partner Microsoft Gold Partner -- Small Business Specialist http://www.activsupport.com Director of Technical Services Direct: (415) 869 2991 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
