G'Day,
Would someone be willing to have some discussions around their
experiences on implementing RT? It does not have to fill up the board,
it can be done offline.
The company I work for has decided they would like to implement
RT, RTIR & RTFM before the end of the year. I have been tasked with
making it happen. I am looking for someone who would be willing to
discuss their experiences with a full blow install of RT from the ground
up.
The discussion will not center on specifics (i.e. how did you
configure this) but a higher (i.e. what ticket volume did you design for
and what database consideration did you recognize for your install).
Final project approval is pending so I don't have any money at the
moment to spend. We may need to support of an implementer to get us up
an running. Those are things I am trying to understand.
I have experience in system design, implementation and support.
I know enough to know, I don't know what I don't know. I would really
like to find someone who is willing to discuss their implementation. Are
there any takers on this list?
Sean Conway
Network System Specialist
Enhanced Systems
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