Basically I want to set up an ideal layout for our organization and
apply it to all the new users as a starting point for them.
Erek--
The following link in the BestPractical Wiki explains how to do exactly
that, change the layout and make it the starting point for others:
http://wiki.bestpractical.com/index.cgi?ChangeDefaultRTAtAGlance
Good luck,
-jd
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