I know it's bad form to reply to yourself, but I stole some code from
http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail,
changing it to the template:
RT-Attach-Message: yes
{
my $resolution_comment;
my $Transactions = $Ticket->Transactions;
$Transactions->Limit( FIELD => 'Type', VALUE => 'Create' );
my $CommentObj = $Transactions->First;
if( $CommentObj && $CommentObj->id ) {
$resolution_comment = $CommentObj->Content;
}
$resolution_comment;
}
and that (pardon the pun) was the ticket...
Further investigation on the wiki give me what may be an even easier
solution:
{ $Ticket->Transactions->First->Content; }
I didn't try it, though.
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