I already have a process for owner change, so I might as well just put it into that template. Its much easier for my deployment.
-----Original Message----- From: Roy El-Hames [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 28, 2006 12:25 PM To: Ben Blakely Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Setting Status to Open via Template I am curious as to why you want to do this via Template and not via the easier method using scrip action ?? Roy Ben Blakely wrote: > Hello All, > > > > I have an update owner change template, but would like to put a line in > there to set the status of the ticket to open. Can someone let me know > how this can be done. > > > > Thanks > > > Bene > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html