I'm new to RT and RTFM but I'm convinced that this is the perfect tool for our IT department!
Both modules are installed and working and now I want to start populating a knowledgebase in RTFM. I would like to reformat our existing variety of articles into a format that could be imported into RTFM as a starting point. Does anyone have any hints or a roadmap for populating the RTFM from external sources? Thanks Dan DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you.
Dan Lamers (E-mail).vcf
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