Gilmar,
You said, "I think it's not possible to make this kind of access
control within the same queue... Am I mistaken?". If I understood your
question correctly, the answer is "Yes", you could set up different
access rights for any number of groups you want to access the Queue. We
have a variety of Queues and groups where 1 Queue may have several
groups with different types of access as well as many groups that have
different types of access to several different Queues. It's all in the
way you configure your Queues.
Kenn
LBNL
Gilmar Santos Jr wrote:
Zhiming Liu escreveu:
Hi, How to setup RT users and groups that users can
only ShowTicket in their own group. Group users can
see the tickets, other group users can't. Thanks for
help, Zhiming.
Hi,
You can create as many queues as you as there are groups and turn on
"SeeQueue" and "ShowTicket" for each one related to each group.
Ex. There are the A, B and C groups. I create the A_Queue, B_Queue and
C_Queue, and then on turn on the SeeQueue, ShowTicket, etc permission on
A_Queue to A group and so on...
I think it's not possible to make this kind of access control within the
same queue... Am I mistaken?
--
Gilmar Santos Jr
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