Hi
At our site we use sendmail with the long name feature enabled. This
means a user that has a username jdoe and a gecos field set to the users
full name say John Doe can have email addressed to either [EMAIL PROTECTED]
or [EMAIL PROTECTED] also have the LDAP Overlap installed. The problem
is the following,
When a user logs on from the web interface their account gets
automatically created based on their LDAP username and email, where the
email from the LDAP is their [EMAIL PROTECTED] The problem is if this
same user sends an email to RT but they have configured their mail
client to use their return email address as [EMAIL PROTECTED] as new user
gets created called [EMAIL PROTECTED], now the user has two accounts one
by their username created when they login via the WEB UI and the other
when they send email directly to RT.
How can I avoid this?
Do I have to customize my LoadORCreateByEmail in User_Overlay.pm or is
there another way.
Thanks
Steve
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