The search results are displayed at /rt/Search/Results.html. Looking the
<rt-instalation-path>/html/Search/Results.html source code we find out
that the component used to display the results is /Elements/TicketList.
In this component there's a call to other in order to display the row,
but this action is governed by the $Format variable. That can be passed
to the component or use the $RT::DefaultSearchResultFormat default.
So, in the RT_Config.pm there must be a Set($DefaultSearchResultFormat,
<something>), and actually there is! :-)
The value I can se here is:
"
Set ($DefaultSearchResultFormat, qq{
'<B><A
HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
'<B><A
HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status,
QueueName,
OwnerName,
Priority,
'__NEWLINE__',
'',
'<small>__Requestors__</small>',
'<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>',
'<small>__TimeLeft__</small>'});
"
The first two lines are responsible for the first two columns, ticket id
and subject. They will work if the WebPath is set correctly in my
RT_SiteConfig.pm, and for me they work.
But RT allows users to customize the search format display (it's a per
user configuration), and it may be the problem's source.
If it is, then these configurations must be deleted. (DELETE FROM
Attributes WHERE Name = 'SearchDisplay', in MySQL, may in PostgreeSQL
too, but i'm not sure :) ). Use this with caution, *all* user's
SearchDisplay will be deleted and the default (set in RT_Config.pm, or
overridden in RT_SiteConfig.pm) used.
By the way, I'm using RT 3.6.
--
Gilmar Santos Jr
Josh Barron escreveu:
> At the very least could someone point me in the right direction to where
> the page is generating that URL string? Maybe I could try to debug it
> from there?
>
> Also, to Kevin, are you running version 3.6.0?
>
>
> -Josh
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Kevin
> Murphy
> Sent: Monday, July 03, 2006 11:42 AM
> To: RT Users
> Subject: Re: [rt-users] User's Owned Tickets show incorrect URL string
> forsubject
>
> Josh Barron wrote:
>
>> When doing a search for tickets you own, or on the
>> RT at a glance page, if you mouse over or try to click on the
>> hyperlinked ticket subject you get the following URL:
>> http://ticket/Display.html?id=2. Obviously that URL isn't going to
>> work.
>>
> Yes, I've reported this problem twice on this list and received no
> response.
>
> -Kevin Murphy
>
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