Hello all... In further attempts to get this working I've done the following:
1. I upgraded to RT 3.6.0. Upgrade went smooth but this still does not work. 2. In further research I found an article in the archives that stated that this was a known issue back in the 3.4 timeframe basically stating the the Transaction Custom Fields don't get populated until after the scrips are run. There was a patch file available through the archives but this patch file also did not fix my issue. So, I'm wondering if anyone has any further help or places I can look. Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 > From: Mike Coakley <[EMAIL PROTECTED]> > Date: Wed, 05 Jul 2006 16:02:42 -0400 > To: <[email protected]> > Conversation: Custom Fields / Transaction Custom Fields in Scrips > Subject: [rt-users] Custom Fields / Transaction Custom Fields in Scrips > > I'm trying to write a custom condition that will trigger every time a > transaction custom field is updated that will update other custom fields. > The idea is to keep track of time in a better way. > > So I have 2 custom fields: Billable Time and Non-Billable Time. These are > attached to a ticket. I can easily manually update these fields. I also have > two Transaction based custom fields: TRANS Billable Time and TRANS > Non-Billable Time. I want to have a condition that fires when the "TRANS*" > fields get updated. Then when the condition is fired the action will be to > update the Billable Time and Non-Billable Time field appropriately. > > I've been doing some debugging within the Scrip condition and it appears the > condition gets tested twice during a "comment" (haven't worked on reply > yet). BUT I don't see the transaction custom field values so my condition > fails. So I'm either not retrieving the transaction custom field values > improperly (I get no value) or I'm not seeing the right condition. > > Anyone have any ideas? > > Thanks, > > -- > Mike Coakley > Managed Business > http://www.managedbusiness.com > http://my.managedbusiness.com > Voice - 973-252-0770 x2100 > Fax - 973-252-1797 > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
