On Jul 6, 2006, at 12:39, Kenneth Crocker wrote:
Rich,
Check your global system group privileges and roles for that Queue.
Yes, I did check the global system group privileges and roles for
that Queue. The question is, what permission/privilege should I be
checking for, since the ones that I thought ("show ticket" and "show
ticket comments") don't appear to have the desired effect, and the
folks can see the ticket *and* the comments, when I just want them to
be able to see the ticket.
Rich Bowen wrote:
I want to be able to give "help desk" folks the ability to keep
seeing the tickets (ID, subject) after they have transferred it
into another queue - without seeing the comments/replies that have
been made on that ticket. I thought that this was "show ticket"
without "show ticket comments", but folks can still see the
comments, which I didn't expect.
Any assistance?
--Rich
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
