That would solve the administrative problem that I've run into. I like it better than the templated approach, because it would mean that one could update attributes for an entire group of queues, or queues of type 'x'.
David Smithson ________________________________ CLICK HERE FOR ONLINE SUPPORT -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gilmar Santos Jr Sent: Saturday, July 08, 2006 10:54 AM Cc: [email protected] Subject: Re: [rt-users] Templates for queue structure Hi, David and everybody. I have groups of queues with same user rights, groups rights, scrips and templates. I had to replicate the configuration for each one and if I need a change then it must be made to every single queue... What I've be wondering about to solve this problem are groups of queues. When a property applies to all queues it's enough to apply the property globally (as if "global" was a group with all queues). If there was a way I could setup queue groups then I could configure groups rights, users rights, scrips and templates for the group and subscribe the queues into groups... It would be also possible to add properties individually, but the maintenece of groups would be much easier. What do you think about it? Thanks, -- Gilmar Santos Jr David Smithson escreveu: > Hi all. It seems that it would be a nice feature to be able to define > template queues. So that semantics are not confused here, what I'm > seeking is a way to 'copy' a queue structure and edit it. I intend to > have multiple queues with the same group rights, user rights, custom > fields, etc. It would be nice to be able to choose a template queue > during the queue creation process. > > Does anybody else wish to have this functionality? > > Has anybody devised command-line scripts that handle this type of thing? > > Thanks. > > David Smithson > ________________________________________ > ActivSupport, Inc. > Your Flexible IT Partner > Microsoft Gold Partner -- Small Business Specialist > http://www.activsupport.com Director of Technical Services > Direct: (415) 869 2991 > ________________________________________ > Technical Support Hotline: (415) 979 9285 CLICK HERE FOR ONLINE > SUPPORT > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
