Hi, You can create a scrip with custom condition (ticket been created with custom field X set to Y) and with action "notify" or even custom action that sends the e-mail using some template (that can be customized). Refer to http://wiki.bestpractical.com/index.cgi?Documentation "Scrips Area"
-- Gilmar Santos Jr Zhiming Liu escreveu: > Hi, Does anyone know how to do this with RT? when user > creates a new ticket, selects a customfield value like > yes, then click on Create button, RT automatically > packet the ticket information and email to an email > address. And it can do the same thing when it closes a > ticket. Thanks, Zhiming. > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
