We have been using RT for a couple of years now. We have it fielding phone calls from our helpdesk queue since the pbx can send voice mails as an email attachment.
I actually have two questions (RTv3.6): 1. If the "requestor" of the ticket is our phone system, is there a scrip or custom condition that can be met to create the ticket and notify the admin's etc. but not the requestor if it is a specific requestor? 2. We get caller ID name and number in the subject lines (usually) and would be interested to know if there is a way a scrip could also write the information into the custom fields or not. Thanks, Tony _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
