On Tue, 2006-07-18 at 10:31 -0700, Kenneth Crocker wrote:
> To all,
>
> I concur, but not only that, a scrip should be created to notify the
> original Requestor on a merge as well as the owner or whomever is
> administrating the Queue could add the requestor name from the old
> ticket (#100) to the ticket merged into (#200) by updating "people" of
> ticket #200. That way the requestor of ticket #100 will always get the
> communication you have set up a requestor to get. Now, if RT is not
> showing you #200 when you search for #100, that is a bug, but that does
> not remove the need for good admin scrips and communication on merges.
It's not just the requestor that needs to be able to track the
eventual disposition - it is anyone that has ever had the
original number which the person doing the merge may not know.
I would hope that email responses with the old ticket ID would
land in the right place too.
--
Les Mikesell
[EMAIL PROTECTED]
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