On Jul 18, 2006, at 9:27 AM, Barry L. Kline wrote:
That is my EXACT problem. We have some queues where the admins get paged with a ticket. Let's say that ticket #200 is created and theadmins get paged. One of them decides that 200 needs to be merged into100 (for whatever reason). The other admins look at the queue, can't
This is causing us problems in our workflow too. A search on either ticket number should pull up the new merged ticket, whichver number it is given.
Please restore the RT 3.4 behavior. Thanks.
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