A user has pointed out a problem. He was doing a search for resolved tickets that he owns falling under a specific custom field value. The ticket exists in the database and has the status of 'resolved'. However, entering the ticket number in the search box results in nothing. Also, doing a search specifically for that ticket on the Tickets page results in nothing again.
Is there an issue with v3.6.0 that might prevent some tickets from being displayed or is this just, as my user called it, an RT anomaly? Or, could something in the ticket get changed within the database which prevents it from showing up in the UI? Mathew Snyder _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
