We've encountered an issue that we don't particularly like nor do we know if it is engineered or a bug. It involves the searching of merged tickets and is repeatable for all merged tickets in our database.
It would appear that after a merge it is impossible to find the ticket merged INTO another based on the merged tickets id. To clarify: Ticket #1 comes in. Ticket #2 comes in and either is related to or is identical to ticket #1. Ticket #2 is merged into ticket #1. Searching for ticket #2 results in nothing instead of redirecting to ticket #1 giving the impression that ticket #2 does not exist. Is this a "feature"? If so how can I make it work the way I want it to? Or is it just a bug? Thanks, Mathew Snyder _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
