Kenneth Crocker wrote:
Stewart,
Instead of using "Privileged" or "Unprivileged" at the system or
Queue level for those rights, use the Requestor Role. Of course, you
will have to decide where to give them all the ability to
"CreateTicket", but that can be done at the Global System Group or Queue
System Group level.
Kenn, thank you very much, this has worked perfectly.
Stewart
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