Thanks for the info !
Last Friday I made some changes to Jim Meyer's contribution to enable
auto account creation through web once a new user logs in.
I've tested in my local enviroment and it worked.
I will post it in this mailing list for validation. What do you think ?
Regards,
Dário
[EMAIL PROTECTED] wrote:
Dario:
If you're using Jim's
LDAPUserLocalOverlay
(http://wiki.bestpractical.com/index.cgi?LdapUserLocalOverlay) then just
make sure you have the user's email set in the email field of their
LDAP
record ("E-mail" in the Active Directory user's properties, in
the "General" tab). When an email address sends a request
to RT it is sought for in the AD records. If found, an account is
generated in RT and afterwards that user can then log in via the web
interface.
We had to go back and enter in our
users'
email addies to their AD records prior to rolling out RT.
--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
[EMAIL PROTECTED]
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536
: This Space Intentionally Left Blank :
Hi Eric,
First, thanks for the info.
FYI I am using Jim Meyer's contribution as well. It's really great.
Regarding user auto creation, I thought this could be done thru web :-(
Any tips on how to create user account via email ? I would appreciate
any
info on that.
Thanks,
Dário
[EMAIL PROTECTED]
wrote:
Dario:
I forget the contribution you are using, but if you are using the Meyer
contribution (my personal favorite.. cheers Jim!), a user must first
send
an email which will then initiate RT account generation.
I think Jim is working on another overlay to autocreate on web login,
but
I'll let him comment on that. If you're not using the Meyer code,
might I suggest doing so since Jim is actively maintaining it and he is
good about responding to questions. I've been using it on my
production
system here (don't tell Corporate!) for the past few months and it's
been
solid (disclaimer: currently under 100 users with 5 queues).
--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
[EMAIL PROTECTED]
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536
: This Space Intentionally Left Blank :
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