> Prasad, > > I may be wrong (and that is OK with me) but I do not > believe you can > give someone the ability to just see just a single ticket in > a Queue. I > believe it is "all or nothing at all". The privilege should be titled > "ShowTickets" instead of "ShowTicket". > > Kenn > LBNL > > Prasad Deshpande wrote: > > Hi > > > > > > > > I have created a privilege user in RT (Ver 3.2.3) so that users can > > create the ticket through web interface. But my problem is > they are able > > to see other tickets in the same queue as well. I want > user to see only > > the tickets which they have created and should able to create the > > tickets in a queue with access to select the custom fields. > > > > > > > > I have tried by deselecting "Let this user be granted > rights" option, > > but with this custom fields are not available to the users while > > creating the tickets.
Actually, this is possible. For the interested queue, go to the Group Rights configuration. From there, give Everyone the right to ReplyToTicket and CreateTicket. Then, for the Requestor group, give them ModifyTicket and ShowTicket. This way, requestors can only see what they have requested, and nothing else. But anyone can create or reply to tickets via email. We have this configuration working correctly. Also, if you want to allow Everyone to see the queue in the "New ticket in" drop-down, grant SeeQueue. This is all on a 3.4.x setup. Eric Schultz United Online _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
