[rt-users] unable to open tickets via email

[Rick Garland]

Hi all:

 

RT 3.4.5 on RedHat EL4

Using sendmail 8.13 as the MTA

 

Wanting to send email to 'rt' to open ticket. Got the groups and rights OK but the inbound mail hangs in the queue.

    (Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
                                         "|/opt/rt3/bin/rt-mailgate --queue gen
The full entry in the /etc/aliases is

     rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://localhost/"

 

The searches I find deal mostly with procmail - but we are not using procmail.

 

Thanks

 

Rick Garland

UNIX System Administrator

 

Evolving Systems, Inc

9777 Mount Pyramid Court

Suite 100

Englewood, CO  80112

 

phone:  303-802-2580

cell:      720-210-4691

[EMAIL PROTECTED]

 

 

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