RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser

Sean W. Mahan Tue, 25 Jul 2006 16:11:58 -0700

Title: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser

Weirdnesses-of-weird, the same thing was happening to me. I pulled out the HTML comment from the beginning of the autohandler/Auth file (""), though, and that fixed it. When left in there, the comment is the first bit of HTML sent - before the doctype declaration. A desperation move that worked, pleasantly enough, but does anyone understand why this would break IE?

-Sean

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Helmuth Ramirez
Sent: Tuesday, July 18, 2006 9:17 AM
To: John Parker; [email protected]
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser

Yup, that did it, I moved the Auth file to a different place, restarted Apache, and formatting is back to normal within IE and I can resize the window without issue……soooooo how do we make the Auth file work? I’ll help with whatever I can, unfortunately I’m not much of a coder :(

From: John Parker [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, July 18, 2006 11:58 AM
To: Helmuth Ramirez; [email protected]
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser

I have seen this I think: It was when I added one of the LDAP overlays - /path/to/rt/local/html/Callbacks/LDAP/autohandler/Auth IE was worst affected.

I took that out again as I needed the server running sharpish and haven’t had time to retest to try and work out what was going on, but I would check anything you have added into RT that is not in the 3.6 distribution.

Regards

John

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Helmuth Ramirez
Sent: 18 July 2006 15:15
To: [email protected]
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser

Just to add a couple of other things about this. The login screen in Internet Explorer isn’t centered, its off to the left. Once logged in, the text, bars, boxes, are noticeably larger than in Firefox (the boxes start to overlap each other).

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Helmuth Ramirez
Sent: Tuesday, July 18, 2006 8:59 AM
To: [email protected]
Subject: [rt-users] RT 3.6 Internet Explorer window resize crashes browser

I’m having the EXACT issue mentioned here. My backend is Debian Sarge with MySql running RT3.6.

Just in case I didn’t send my e-mail in correctly, here is the original e-mail I am referring to:

*******************************

Hello

Recently upgraded to RT 3.6 from RT3.4.
Running on BSD5.4 with Mysql

Site works fine in Mozilla.

When a user using Internet Explorer logs into RT and then resizes the window, the browser instance becomes unresponsive and must be shut down.
If I resize the login page, this does not happen.
Message shows up at bottom of browser saying 4 items remaining and that it is Downloading picture cb.gif or ct.gif from the server. This flickers for a few moments and then stops..
While this is occurring, the server itself becomes unresponsive. If I go to another browser and attempt to login to the site, I get a timeout error. Ssh client still works.

The debug.log and the apache logs do not show any activity while this is occurring.

The at a glance page formatting is not showing up correctly. The reminders and quick search boxes are on top of the 10 highest priority tickets I own and 10 newest tickets.

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1 versions of Internet Explorer. Have not tried others.

Thanks for any responses.

Steve Hache

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RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser

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