Re: [rt-users] RE: unable to open tickets via email

[Jesse Vincent]

On Jul 26, 2006, at 1:48 PM, Rick Garland wrote:

Some new info available. I got this from sending a test mail to the rt-mailgate pipe mail [EMAIL PROTECTED] | opt/rt3/bin/rt-mailgate --queue General --action correspond --url http://surli/ I know there is LICENSE documentation (and the sort) but I wanted to ensure folks that ALL info had been retrieved and posted.

Jesse

You've misconfigured apache to not pass everything through RT's mason handler.

Need some help reading. Much appreaciated.

=======================================================

mail [EMAIL PROTECTED] | /opt/rt3/bin/rt-mailgate --queue General --action correspond --url http://surli/

test test test  1-2-3


RT server error.

The RT server which handled your email did not behave as expected. It
said:

%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#

%#                                          <[EMAIL PROTECTED]>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#

%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant

%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<%flags>
inherit => undef # inhibit UTF8 conversion done in /autohandler
</%flags>
<%ARGS>
$queue => 1
$action => "correspond"
$ticket => undef
</%ARGS>
<%init>
use RT::Interface::Email;
$r->content_type('text/plain; charset=utf-8');
$m->error_format('text');

 if ($status == -75 ) {
$m->out("temporary failure - ". $error);
 }
    elsif ($status == 1) {
$m->out('ok');
        if ( $Ticket->Id ) {
$m->out('Ticket: '. $Ticket->Id);
$m->out('Queue: '. $Ticket->QueueObj->Name );
$m->out('Owner: '. $Ticket->OwnerObj->Name);
$m->out('Status: '. $Ticket->Status );
$m->out('Subject: '. $Ticket->Subject );

        }
 }   else {
$m->out('not ok - '.$error);
 }

$m->abort();
</%init>

[EMAIL PROTECTED] mqueue]#

Rick Garland
UNIX System Administrator

Evolving Systems, Inc
9777 Mount Pyramid Court
Suite 100
Englewood, CO  80112

phone:  303-802-2580
cell:      720-210-4691
[EMAIL PROTECTED]




Registered Office: 9777 Pyramid Ct Suite 100, Englewood, CO 80112
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%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC %# (The following paragraph is not intended to limit the rights granted %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway(\% ARGS); $m->out('Requestor: '. $Ticket->Requestors- >MemberEmailAddressesAsString ); This e-mail and any attachments may be confidential and/or legally privileged. If you have received this e-mail and you are not a named addressee, please inform Evolving Systems TIS at [EMAIL PROTECTED] and then delete the e-mail from your system. If you are not a named addressee you must not use, disclose, distribute, copy, print or rely on this e-mail. To ensure regulatory compliance and for the protection of our clients and business, Evolving Systems may monitor and read e-mails sent to and from its servers. Although Evolving Systems routinely screens for viruses, addressees should scan this e-mail and any attachments for viruses. Evolving Systems makes no representation or warranty as to the absence of viruses in this e-mail or any attachments. We're hiring! Come hack Perl for Best Practical: http:// bestpractical.com/about/jobs.html

PGP.sig
Description: This is a digitally signed message part

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com


We're hiring! Come hack Perl for Best Practical: 
http://bestpractical.com/about/jobs.html