Steven;
If you have set the template to Blank, then it should n't be sending any
emails at all ..
Ist possible that you have another scrip with condition on OwnerChange,
that is sending these emails??
I did n't like the "This transaction appears to have no content" so for
any template used for owner or status change I put the following code to
include the original request in the mail message:
{
my $cont = '';
my $trans = $Ticket->Transactions;
$trans->Limit(FIELD => 'Type', VALUE => 'Create');
while (my $tran = $trans->Next) {
my $attach = $tran->Attachments;
while (my $msg = $attach->Next){
next unless $msg->ContentType =~ m!^(text/plain|message|text$)!i;
my $content = $msg->Content;
next unless $content;
next if $cont eq $content;
$cont = $content;
my $wrapper = Text::Wrapper->new(columns=>70);
$cont = $wrapper->wrap($cont);
}
}
$cont ;
}
Roy
Steven McDonald wrote:
Hi
I am using the AutoSetOwner scrip as described on
http://wiki.bestpractical.com/index.cgi?AutoSetOwner
The problem I am seeing is that when enabled it seems to send out
an email with the following message in the message body
This transaction appears to have no content
It also seems to be set after the email first notifications since
the email notifications still say the owner is nobody and yet the web
page for the ticker reports that an owner is set. This second is not a
big deal, but how can I stop the email with content shown above from
ever being sent.
Thanks for any suggestions
Steve
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Commercial support: [EMAIL PROTECTED]
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We're hiring! Come hack Perl for Best Practical:
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