Hi RT-Users, i'm playing around with the FriendlyToLine Option of RT_SiteConfig.pm.
If i set the Option to 1 like below: # This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL # If you are using sendmail, rather than postfix, qmail, exim or some other MTA, # you _must_ disable this option. Set($UseFriendlyToLine , 1); # sprintf() format of the friendly 'From:' header; its arguments # are WatcherType and TicketId. Set($FriendlyToLineFormat, "\"%s of $RT::rtname Ticket #%s\":;"); Then i get some very strange mails: the To Address looks like: AdminCc of kuehne-nagel.com Ticket #360151 : Now the funny part: If a user presses reply, the original Mail Address will occure at the TO: Field of the reply, but if a user presses reply all, then the TO: Mail Addy is AdminCc of kuehne-nagel.com Ticket #360151 : and the mail cannot be sent. What do i'm wrong? Any hint? Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199 Fax: +49 40 329 15 500 Www: www.kuehne-nagel.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com