Re: [rt-users] 3.6.0 Approvals

[Tim Casada]

Thanks for the tips.  I renamed my queue back to ___Approvals.  I think I figured the rest out and have updated the wiki with 3.6.0 specifics. _4th NOTE:_ In RT 3.6.0 I had to use the following 2 lines in the template, {$Tickets{'TOP'}->Id()} and Refers-To: {$Tickets{'TOP'}->Id()}. Another thing that has not been mentioned is the permissions. I had to give the person who will be approving the tickets the following grants: ModifyTicket, OwnTicket, ShowTicket. http://wiki.bestpractical.com/index.cgi?ApprovalCreation Tim Casada Joshua Colson wrote: On Wed, 2006-08-02 at 16:06 -0400, Tim Casada wrote: I also enabled and renamed the ___Approvals queue to Approvals. What I believe to now be my problem is actually with permissions. To whom do I have to give what permissions to actually create the tickets in the Approval queue and view them? RT expects the approvals Queue to be named with the leading underscores. You should have the Queue set to '___Approvals' in the template and the approvals queue should be renamed back to what it originally was. I'm not certain what else you'll need to do as I haven't taken advantage of the feature yet but I'm pretty certain you'll need to revert your changes. HTH

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