I appreciate your response. I've been trying to find a way to
indoctrinate myself in the code of RT but could not find a place to
start. Your information might allow me to start tooling around with it
without actually giving me the answer. Thanks
Mathew Snyder
Andrew Nicols wrote:
Alternately, you could write a new Action to change the status. At
present there is RT::Action::SetPriority and it should be reasonably
easy to create a SetStatus based upon this Action. The
TicketObj->SetStatus method already exists.
RT::Action::SetPriority is in $RTROOT$/lib/RT/Action/SetPriority.pm
Then you could set a cron job to run, using the rt-crontool with an
argument like:
bin/rt-crontool \
--search RT::Search::ActiveTicketInQueue --search-arg general \
--condition RT::Condition::UntouchedInHours --condition-arg 48 \
--action RT::Action::SetStatus --action-arg stalled
I may be wrong, I'm fairly new to RT, but I should think that something
along those lines would be more modular.
On 8/7/06, *Roy El-Hames* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote:
I'll be implementing something very similar soon and my line of thinking
was an hourly script with:
$RT::Handle->SimpleQuery("update Tickets set status = 'stalled' where
status ='open' and LastUpdated < (now() - interval 12 hour)");
??
Roy
Mathew Snyder wrote:
> has anyone written a scrip or script that will automatically set a
> ticket to stalled after a certain period of inactivity?
>
> Mathew Snyder
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Regards,
Andrew Nicols
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