Now that I've got RT set up for my organization, I've got a couple questions:
1) Why do no users besides root have the 'Preferences' in the menu at the top? It has: Home, Simple Search, Tickets, Tools, Approval 2) It looks like the quick ticket creation from the front page is decidedly unhelpful because there's no place to set the description of the ticket on a ticket created from there. We've decided that would cause more problems than it solves, so we'd like to remove it from our users' front pages. Is there a way to do that without telling all of my users to go to their (currently nonexistent) 'Preferences' pages and change it themselves? I'm sure we'll get the wrinkles out sooner or later... -- epistemological humility - Chris Riddoch - _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
