RE: [rt-users] RT and LDAP authentication (Win2k AD)

Fri, 11 Aug 2006 11:48:48 -0700

I have a cron job running every morning at 4am to sync up with AD because of the whole ‘new hire’ issue

 

From: Matt Nichols [mailto:[EMAIL PROTECTED]
Sent: Friday, August 11, 2006 2:06 PM
To: Helmuth Ramirez; [EMAIL PROTECTED]; [email protected]
Cc: [EMAIL PROTECTED]
Subject: RE: [rt-users] RT and LDAP authentication (Win2k AD)

 

We thought of this but I didn’t want to keep up with new hires. Now, If they’ve got an account in AD (anyone who would be using RT does) it’s all transparent.

 

From: Helmuth Ramirez [mailto:[EMAIL PROTECTED]
Sent: Friday, August 11, 2006 1:04 PM
To: Matt Nichols; [EMAIL PROTECTED]; [email protected]
Cc: [EMAIL PROTECTED]
Subject: RE: [rt-users] RT and LDAP authentication (Win2k AD)

 

You could always import all your AD users, assuming that's where most (if not all) your tickets will be coming from.  Then you don't have to worry about them sending an e-mail the first time.

 

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Nichols
Sent: Friday, August 11, 2006 1:58 PM
To: [EMAIL PROTECTED]; [email protected]
Cc: [EMAIL PROTECTED]
Subject: RE: [rt-users] RT and LDAP authentication (Win2k AD)

 

If you would like local RT accounts to be automatically created upon first web login you’ll need to use Jim’s http://wiki.bestpractical.com/index.cgi?LdapAutocreateAuthCallback in conjunction with the LDAP overlay.

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, August 11, 2006 12:17 PM
To: [email protected]
Cc: [EMAIL PROTECTED]
Subject: [rt-users] RT and LDAP authentication (Win2k AD)

 


AFAIK, and IIRC, Jim Meyer's code requires an initial email from the user to autocreate accounts from AD info.  You can't autocreate from web login using his code.

Make sure your users have email addies configured in their AD records.

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