You have your variables set wrong.
WebBaseURL should be https://hmc.security.berkeley.edu
WebPath should be /rt3
Mike Friedman wrote:
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I've recently put up RT 3.4.5 (Linux FC5) and I notice two problems:
1. The 'Admin Comment' and 'Admin Correspondence' templates contain
this line:
<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
However, RT is generating an incorrect link from the above, even
though my WebURL variable appears to be set properly (and I'm not
having any other problems with URLs being generated). In my RT
configuration, I have the following:
Set($WebPath , "");
Set($WebBaseURL , "/rt3");
Set($WebURL , $WebBaseURL . $WebPath . "/");
Yet, what RT generates in the above two templates is the following
(for ticket 172):
<URL:
https://hmc.security.berkeley.edu/rt3/rt3/Ticket/Display.html?id=172 >
(Note the extra '/rt3').
_______________________________
2. I have these scrips set up:
On Correspond Notify Ccs with template Correspondence
On Comment Notify Ccs with template Admin Comment
On Correspond Notify AdminCcs with template Correspondence
Yet, doing a Reply or a Comment for a ticket, with an address entered
in the Cc field, results in no mail going to the Cc, whereas the
AdminCcs *do* receive their copies.
Any ideas about either or both of these problems?
Thanks.
Mike
_________________________________________________________________________
Mike Friedman IST/System and Network Security
[EMAIL PROTECTED] 2484 Shattuck Avenue
1-510-642-1410 University of California at Berkeley
http://socrates.berkeley.edu/~mikef http://security.berkeley.edu
_________________________________________________________________________
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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
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