That's in the templates. Check the wiki for how to customize them. Alan Premselaar wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Andrew Chapman wrote: > >> I've had a look through the archives but haven't been able to spot a >> solution to this problem: I would like to reorder the subject line of >> the auto reply to move the ticket ID to the end. For example, our >> subject lines look like this: >> >> RE: [domain.com #185] Printer is stuffed in room X >> >> I would like to change it thus: >> >> RE: Printer is stuffed in room X [domain.com #185] >> >> Is this possible? >> > > Andrew, > > I'm pretty sure you'll have to modify the code in > <rt_root>/lib/RT/Actions/SendEmail.pm to make this change. > > you could try putting a Subject: header line in your template, but if > memory serves, the ticket domain and number will still be prepended to that. > > Hope this helps. > > Alan > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.1 (Darwin) > Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org > > iD8DBQFE4AT+E2gsBSKjZHQRAqkGAKDXDHolE8VDPsgi7hZcFiVO+5ypzwCfc0tP > YGFGJP2Ffz3v3Sc8pOpAtTg= > =s8u6 > -----END PGP SIGNATURE----- > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Drew Barnes Applications Analyst Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
