Hi All, We have various customers who will create tickets in RT. I have planned to keep all customer users as unprivileged users. Unprivileged group have 'SeeQueue' and 'CreateTicket' rights on 'General' group.
When user logs in and hit 'New Ticket', it asks which group to create ticket in and shows 'General' as only group. I would like to avoid this step as there will be only one queue. Has anybody know a way or done customization so that hitting 'New Ticket' button will not prompt to select queue but will directly open the new ticket creation page? Thanks, Sudhir Damle Stratogent LLC. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
