Hello!
2006/8/21, Christian Hammers <[EMAIL PROTECTED]>:
Is it possible that a reply to an already closed ticket creates a
completely new ticket?
Read
http://wiki.bestpractical.com/index.cgi?ReplyToResolved and
http://wiki.bestpractical.com/index.cgi?ForkIntoNewTicket
--
Alexandr Ciornii, http://chorny.net
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